Sometimes it is necessary to put the welfare of the profession ahead of our bottom line. That’s why we developed a number of free programs for reporting professionals. You do not need to be an Advantage Software customer to use these programs. They are our gifts to the reporting profession, with no strings attached. Please understand, though, that because we derive no income from this software, only limited support is provided.
SUPPORT POLICIES FOR FREE SOFTWARE FROM ADVANTAGE SOFTWARE
Post a message in the General section of our forums (Or the Bridge Section for Bridge users). Our technicians periodically check this section, and will respond to you in writing. There is no charge for this service, but we cannot guarantee a response time. (You will need to create an account on our website to do this - also free - go to our home page at www.eclipsecat.com, and select “Create new account.”)
Call our support line at (772) 288-3266. Unlike our flagship programs, for which toll-free, 24-hour support is provided, support is available for free software only during regular business hours (8:00 a.m. until 8:00 p.m. Eastern time, Monday through Friday). Please note that there is a modest fee of $40 per call for Bridge support if you are not an Eclipse customer with current support. You will need to have your Visa, MasterCard, or Discover card ready.