We want to express our sincerest hope that you and your families are well and are taking measures to ensure your ongoing health and safety. Your well-being, and that of our Advantage Software family and our community, is what’s truly important.
We understand that this is a very difficult time for many of you. Please be assured that as we continue to adjust to the COVID-19 pandemic, we remain committed to providing you with the industry-leading support you have come to expect. Tech support remains available 24 hours a day, 7 days a week. Due to circumstances beyond our control, there may however be minor delays in fulfilling new orders or servicing writers.
To help you work efficiently during the pandemic, we recently streamed a free webinar on working remotely with Eclipse and educating your clients. If you were unable to attend, you can still view the webinar online. Please note that we have created a special email address, firstname.lastname@example.org, for support questions related to working remotely. You can help us avoid overwhelming tech support by emailing those questions whenever possible.
Realtime is often requested when you’re working remotely. If you have a Bridge Mobile subscription, remember that you can provide unlimited realtime services over the Internet without incurring additional fees. If you have not yet tried Bridge Mobile, a free 30-day evaluation copy is available under the Software tab.
Most of us have been ordered to stay home. Why not pass some time by honing your skills? Everyone with an active Eclipse support contract is invited to view a selection of previously-recorded webinars free through May 1st. It is our sincerest hope that you find them helpful.
If you have any questions or concerns, we’re here to help you. Be well and stay safe. Together, we’ll get through this.
Your friends at Advantage Software
CLICK HERE for information about the FREE "Working with Eclipse Remotely" webinar.