Lenovo Laptop Support
Onsite Support (Good)
Standard
- Fast repairs at your location – Get repairs done quickly and conveniently.
- Parts and labor – Coverage for essential repairs.
- Basic phone support – Assistance for hardware issues over the phone.
Premier Support (Better)
Next Business Day
- Fastest repairs at your location – Repairs completed by the next business day.
- Prioritized parts and labor – Receive priority service for quicker resolutions.
- Advanced phone support – Direct access to Lenovo engineers for expert help.
- Comprehensive hardware and software support – Broad coverage for your devices.
Premier Support Plus (Best)
Next Business Day
- All Premier Support benefits included – Everything from the Premier plan plus more.
- Predictive & proactive support – Advanced issue detection and notifications to prevent problems.
- Global Services Engagement Manager – Dedicated account management for fleets (minimum 500 units).
- Accident coverage and hard drive retention – Additional protection for peace of mind.
- Extended battery warranty – Coverage for up to 4 years.
- International protection services – Entitlement for global support and coverage.